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CRM - Support Queue
Overview This powerful customer
management tool allows you to manage your customers'
requests for sales and support inquiries using a single
point-and-click interface. Your customer service staff pulls
support requests and replies to them. The support queue also
creates an audit trail and record so you can analyze
customer issues and track employee responses. If your
employees are telecommuting and do not work in the same
physical office space, the support queue enables them to
work together through a browser-based interface without
duplication of effort. The CRM Support Queue is only for
Linux Accounts. Windows 2000 accounts use the support system
contained in billing director..
Benefits
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Support your customers in order of their support
requests.
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Uses email addresses such as support@yourdomain or
sales@yourdomain for easy integration into your support
structure.
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Easy for your customers and employees to communicate.
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Audit the interactions of your employees, whether they
are in your office or outside of your area.
How to install
Support Queue through your SMT 4.1 for Linux?
How to remove Support
Queue?
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